Refund & Cancellation Policy

Last updated: 9 May 2026

Summary: All sales of digital content are final once the content has been unlocked. Exceptions apply for fraud, broken files, or content that materially differs from its description.

Why digital sales are non-refundable

Under Article 6:230p sub f of the Dutch Civil Code (and Art. 16(m) of EU Directive 2011/83/EU), the consumer right of withdrawal does not apply to the supply of digital content not on a tangible medium once performance has begun, provided the consumer expressly consents and acknowledges loss of the right of withdrawal.

By clicking "Unlock", buyers expressly consent to immediate delivery and waive the 14-day cooling-off period.

When we will issue a refund

Technical failure: the file does not download, is corrupted, or cannot be opened, and we cannot resolve the issue within a reasonable time.
Material misrepresentation: content materially differs from what was described in the link's title or description.
Fraudulent transaction: the purchase was made without your authorization (please also report to your card issuer).
Duplicate charge: you were charged twice for the same purchase.

How to request a refund

Email support@teaseit.com within 14 days of purchase with:

Your purchase email address
Approximate date and time of purchase
The link or creator handle
A description of the issue

We respond within 3 business days. Approved refunds are processed via the original payment method within 5–10 business days.

Chargebacks

Please contact us before initiating a chargeback — most issues can be resolved directly. Chargebacks initiated without prior contact may result in suspension of buyer privileges.

Creator-side

Creators are not liable for refund processing fees on transactions where the buyer has already received content. teaseit covers the fees in those cases. For confirmed fraud or content-policy violations, the platform may reverse a creator's earnings.

Contact

teaseit · KvK 42055117 · The Netherlands
support@teaseit.com